Privacy Policy

Seattle Commercial Locksmith respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit seattlecommerciallocksmith.com, contact us, request an appointment, or use our commercial locksmith services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Complete an appointment or contact form
• Call or email us
• Request an estimate or locksmith service
• Schedule, change, or cancel an appointment
• Submit a review, question, or other communication

This information may include:

• Full name
• Telephone number
• Email address
• Home, business, or service address
• Requested appointment date
• Type of locksmith service requested
• Information included in your message
• Details about the property, door, lock, key, safe, or security issue
• Records of communications with our team
• Payment and transaction information, when applicable

Please do not submit Social Security numbers, banking passwords, alarm codes, access-control credentials, safe combinations, or other highly sensitive information through a general website form or unsecured email.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.

This information may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate geographic location
• Referring website
• Pages viewed
• Links clicked
• Date and time of access
• Time spent on the website
• General website interaction and performance information

We may use this information to operate the website, identify technical problems, understand how visitors use our pages, prevent misuse, and improve our services.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files stored on your browser or device that help websites function and remember certain information.

We may use:

• Essential cookies to provide website functionality and security
• Preference cookies to remember visitor choices
• Analytics cookies to understand website traffic and performance
• Advertising cookies, when applicable, to measure advertising campaigns or display relevant advertisements
• Fraud-prevention technologies to detect suspicious or unauthorized activity

You may be able to block or delete cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Where required, we may provide a cookie-consent tool or other method for managing nonessential cookies.

4. How We Use Personal Information

We may use the information we collect to:

• Respond to questions and service inquiries
• Schedule and manage locksmith appointments
• Dispatch a locksmith or service technician
• Confirm service locations and customer contact details
• Provide estimates and requested services
• Communicate about appointments, delays, updates, or completed work
• Process payments and maintain transaction records
• Provide customer support
• Improve our website and service offerings
• Analyze website traffic and advertising effectiveness
• Prevent fraud, misuse, unauthorized access, or security incidents
• Maintain business, accounting, insurance, and legal records
• Comply with applicable laws and lawful requests
• Establish, exercise, or defend legal claims

We may also contact you regarding a service request you submitted. We will not use your contact information for unrelated promotional messages where consent is required unless you have agreed to receive them.

5. Telephone Calls and Text Messages

When you call us, we may collect your telephone number, the time and duration of the call, and information you provide during the conversation.

Calls may be monitored or recorded for quality assurance, training, customer service, dispute resolution, or security purposes where permitted by law. When legally required, notice or consent will be obtained before recording.

When you provide a mobile telephone number, you authorize us to contact you about your inquiry, appointment, technician arrival, estimate, or requested service. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing locksmith services. You may opt out of marketing texts by replying STOP. You may continue to receive necessary nonmarketing communications related to an active service request.

6. How We Disclose Information

We may disclose personal information to third parties that assist us in operating our business, including:

• Locksmiths, technicians, dispatchers, and authorized service providers
• Website hosting and maintenance providers
• Customer relationship management and scheduling platforms
• Telephone, call-tracking, email, and text-message providers
• Payment processors and financial institutions
• Analytics and advertising providers
• Accounting, insurance, legal, and professional advisers
• Fraud-prevention and information-security providers

These providers may access information only as reasonably necessary to perform services for us, subject to their contractual obligations and privacy practices.

We may also disclose information:

• When required by law, court order, subpoena, or legal process
• In response to a lawful request from law enforcement or a government authority
• To protect our rights, customers, technicians, property, or safety
• To investigate fraud, unauthorized activity, or security threats
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of the business

We do not disclose personal information merely because an individual requests access to a property. Before opening a lock, safe, office, or commercial building, we may request identification or evidence of authority.

7. Sale or Sharing of Personal Information

We do not sell personal information for money.

Some analytics or advertising technologies may be considered a “sale,” “sharing,” or use for targeted advertising under certain state privacy laws, depending on how those laws define these terms.

Where applicable, eligible users may request to opt out of covered sales, sharing, or targeted advertising by contacting us using the information below. We will also honor legally recognized browser-based opt-out signals when required by applicable law and when our website is technically capable of receiving them.

8. Payment Information

When electronic payments are accepted, payment information may be processed by a third-party payment provider. We may receive limited information about the transaction, such as the customer’s name, payment status, amount, date, and partial card details.

We do not intend to store complete payment-card numbers or card security codes on our website. Payment providers process information under their own terms and privacy policies.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete the requested service
• Maintain customer and appointment records
• Process payments
• Respond to disputes or warranty questions
• Meet accounting, tax, insurance, and legal obligations
• Prevent fraud and protect our business
• Enforce agreements and defend legal claims

Retention periods may differ depending on the information, the purpose for which it was collected, and applicable legal requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.

However, no website, email system, telephone network, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

You should contact us by telephone rather than through a website form when your request requires the exchange of sensitive access information.

11. Your Privacy Choices and Requests

Depending on where you live and applicable law, you may have the right to request that we:

• Confirm whether we process your personal information
• Provide access to certain information we maintain about you
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy of certain information
• Opt you out of certain sales, sharing, or targeted advertising
• Restrict or object to certain processing
• Withdraw consent when processing is based on consent

These rights may be subject to legal exceptions. For example, we may retain information required for accounting, fraud prevention, dispute resolution, or legal compliance.

To protect customer information, we may need to verify your identity before completing a request. Authorized agents may be required to provide proof that they have permission to act on your behalf.

12. Email Choices

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by contacting us.

Even after opting out of promotional emails, we may still send transactional or service-related communications, such as appointment confirmations, technician updates, invoices, safety notices, and responses to your inquiries.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, review platforms, social media services, payment providers, or other external resources.

We do not control the privacy, security, or content practices of third parties. This Privacy Policy does not apply to information collected directly by those third parties. You should review their privacy policies before providing information.

14. Children’s Privacy

Our website and locksmith services are intended for adults and businesses. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that a child under 13 has provided personal information without appropriate authorization, we will take reasonable steps to delete it.

15. Visitors Outside the United States

Our website and services are operated in the United States and are primarily intended for customers seeking locksmith services in the Greater Seattle area.

Information provided by visitors outside the United States may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in the visitor’s jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, vendors, data practices, or legal obligations.

When changes are made, we will post the revised policy on this page and update the effective date. Material changes may be communicated through an additional website notice when appropriate.

Your continued use of the website after a revised Privacy Policy is posted indicates your acknowledgment of the updated policy.

17. Contact Us

For questions, concerns, or privacy requests, contact:

Seattle Commercial Locksmith
1413 E John St
Seattle, WA 98112

Phone: (206) 745-8243
Email: service@seattlecommerciallocksmith.com
Website: seattlecommerciallocksmith.com